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    The Video Editor is Rejecting the Call to Action and Thumbnail image format

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    Joa

    Posts : 4
    Join date : 2013-04-09

    The Video Editor is Rejecting the Call to Action and Thumbnail image format

    Post by Joa on Tue Apr 09, 2013 6:40 pm

    I copied the Call to action and thumbnail images to my computer. They are in .png format I believe.
    But the Video Editor is rejecting the image format, so I have not been able to complete my first video for that reason. I've been stuck for 3 days so far. I've submitted 2 tickets, but not answer yet. What should be the format for those images?

    voyles

    Posts : 1
    Join date : 2013-04-14

    Re: The Video Editor is Rejecting the Call to Action and Thumbnail image format

    Post by voyles on Sun Apr 14, 2013 4:15 am

    It's not the format. FileLab was crashing on me every time I tried to do the overlay call to action thumbnail too. I have Gimp, which is a free image editing software. I used it to open up a .png file and then exported to .jpg. I was still getting the same crash. FileLab might be a free video editing software but it isn't stable.

    I'm not sure what the solution is besides use a different video editing software. FileLab looks like it could be handy but it is useless if you can't even put a call to action thumbnail in there.

      Current date/time is Tue Sep 19, 2017 10:21 am